Privacy policy

Last updated: November 6, 2026

Vital Santé operates this store and website, including all related information, content, features, tools, products and services, to provide you, as a customer, with a personalised shopping experience (the “Services”). Vital Santé is powered by Shopify, which enables us to provide the Services. This Privacy Policy explains how we collect, use and disclose your personal information when you visit or use the Services, make a purchase or other transaction through them, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence in relation to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed as described here.

Personal information we collect or process

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you or another individual. Personal information does not include information collected anonymously or de-identified so that it cannot identify or reasonably be associated with you. Depending on how you interact with the Services, where you live and what applicable law permits or requires, we may collect or process the following categories of personal information, including inferences drawn from it:

• Contact information, including your name, address, billing address, delivery address, telephone number and email address.
• Financial information, including credit card, debit card and financial account numbers, payment card and financial account information, transaction details, payment method, payment confirmation and other payment information.
• Account information, including your username, password, security questions, preferences and settings.
• Transaction information, including items you view, add to your basket or wish list, purchase, return, exchange or cancel, and your previous transactions.
• Communications with us, including information contained in messages you send to us, such as customer support requests.
• Device information, including information about your device, browser or network connection, IP address and other unique identifiers.
• Usage information, including information about how and when you interact with or navigate the Services.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you, for example when you create an account, visit or use the Services, contact us or provide us with your personal information;
• Automatically through the Services, including from your device when you use our products or services or visit our websites, and through cookies and similar technologies;
• From our service providers, including when we engage them to enable certain technologies and they collect or process your personal information on our behalf;
• From our business partners or other third parties.

How we use your personal information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

• To provide, tailor and improve the Services. We use your personal information to provide the Services, including to perform our contract with you, process payments and orders, remember your preferences and items of interest, send account-related notifications, manage purchases, returns, exchanges and other transactions, create and manage your account, arrange delivery, facilitate returns and exchanges, enable you to post reviews and provide a personalised shopping experience, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, SMS or post, and displaying online advertisements for products or services on the Services or other websites, including based on items you have previously purchased or added to your basket and other activity on the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action in relation to potentially fraudulent, illegal, unsafe or malicious activity, protect public safety and secure our Services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access details with anyone.
• Communicating with you. We use your personal information to provide customer support, respond to you, deliver efficient services and maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil investigations, potential or actual disputes or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

• With Shopify, suppliers and other third parties providing services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping).
• With business and marketing partners to provide marketing and advertising services. For example, we use Shopify to support personalised advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share information about you for targeted advertising and marketing based on your online activity across different merchants and websites. You can exercise your right to opt out of these uses here. Read more
• When you direct us, request that we do so or otherwise consent to the disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or sign-in integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Our relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit through the Services will be transmitted to and shared with Shopify and with third parties who may be located in countries other than your own, to provide and improve the Services. In addition, to help protect, grow and improve our business, we use certain advanced Shopify features that combine data and information obtained from your interactions with our store, other merchants and Shopify. To provide these advanced features, Shopify may use personal information collected from your interactions with our store, other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights concerning its use for these purposes. To learn more about how Shopify uses personal information and the rights you may have, please read Shopify's Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights relating to your personal information through Shopify's Privacy Portal. Read more Read more

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We do not guarantee, and are not responsible for, the privacy or security of these sites, including the accuracy, completeness or reliability of the information they contain. Information you provide in public or semi-public areas, including information shared on third-party social media platforms, may also be viewed by other users of the Services and/or those platforms, without restriction on its use by us or a third party. Including such links does not, in itself, mean that we endorse the content of those platforms or their owners or operators, unless otherwise indicated on the Services.

Children's data

The Services are not intended for children, and we do not knowingly collect personal information from children who have not reached the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information about individuals under the age of 16.

Security and retention of your information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. Furthermore, information you send to us may not be secure in transit. We recommend avoiding insecure channels when communicating sensitive or confidential information.

How long we retain personal information depends on a range of factors, including whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below concerning your personal information. These rights are not absolute, apply only in certain circumstances and, in some cases, we may refuse a request where the law allows us to do so.

• Right of access / to know. You may have the right to request access to the personal information we hold about you.
• Right to deletion. You may have the right to request the deletion of personal information we hold about you.
• Right to rectification. You may have the right to ask us to correct inaccurate personal information we hold about you.
• Right to data portability. You may have the right to receive a copy of the personal information we hold about you and ask us to transfer it to a third party, in certain circumstances and subject to exceptions.
• Managing communication preferences. We may send promotional emails, and you can opt out of receiving them at any time using the unsubscribe option in the emails we send. If you unsubscribe, we may still send you non-promotional messages, such as those concerning your account or orders you have placed.

You can exercise these rights where indicated on the Services or by contacting us using the details below. For more information about how Shopify uses your personal information and the rights you may have, including rights concerning data processed by Shopify, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests where permitted or required by law. In accordance with applicable law, you may appoint an authorised agent to submit requests on your behalf. Before accepting a request from an agent, we will require proof that you have authorised the agent to act on your behalf and may ask you to verify your identity directly with us. We will respond within the time limits required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the details below or to lodge a complaint with your local data protection authority. For the EEA, you can find a list of the relevant data protection supervisory authorities here. Read more

International transfers

Please be aware that we may transfer, store and process your personal information outside the country in which you live.

If we transfer personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission's standard contractual clauses or an equivalent agreement issued by the relevant UK authority, as applicable, unless the transfer is to a country determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will publish the revised Privacy Policy on this website, update the “Last updated” date and provide any notice required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, please email us at contact@laboratoire-vitalsante.com. You can find our other contact details in our contact information policy. For the purposes of applicable data protection laws, we are the controller of your personal information.